Credit refund policy

• Technical generation failure: If generation fails due to an Axeto or provider error, reserved credits are automatically refunded.
• Prompt purchase: After prompt text is unlocked, credits cannot be refunded except for proven technical errors.
• Fiat payment: Bank refunds are only for cases approved by support (e.g. duplicate payment or gateway error).
• Request: Email support with your transaction ID and a description of the issue.

Contact support